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Customer Service: What is it, and what is it for?
Customer Service: What is it, and what is it for?
- Barbara Lavia
Owned by Barbara Lavia
About the Customer Service module
The Customer Service backend allows human operators to take conversations that have been derived from the chatbot for attention.
On this platform, operators can centrally manage referrals from the different channels (WhatsApp, FB Messenger, Telegram, Webchat) in which the chatbot is active.
IMPORTANT: The Customer Service backend is separate from the Bot Manager, therefore it has a different access URL and its own users and passwords.
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