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About the Customer Service Module

About the Customer Service Module

Owned by Barbara Lavia
Last updated: Nov 10, 2023

The Customer Service backend allows human operators to take conversations that have been derived from the chatbot for attention.

The backend allows operators to centrally manage referrals from the different channels (WhatsApp, FB Messenger, Telegram, Webchat) where the chatbot is active.

IMPORTANT: The Customer Service backend is separate from the bot manager and therefore has a different access URL and its own users and passwords.

 

 

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