Services

When we talk about services, we refer to integrations with other applications or software that offer some type of service that the bot could not perform on its own or to expand the value offered by our tools.

As in the Accounts section, enabled services will be seen with a green box and those available and not enabled will be seen in red.

The services available are 👇

Customer service

It allows the interaction of an operator with the end user by managing queries generated from the bot to resolve doubts and problems instantly.

You can see more about the Customer Service module in the following guide

Customer Service: What is it, and what is it for?

Google BigQuery

It allows you to collect information while using the bot, complete questions, answer surveys, and more, for later analysis.

You can see more information in the following link:

BigQuery enterprise data warehouse

Google DataStudio

It allows you to develop visual reports, in addition to existing ones, based on the information collected by the bot.

You can see more information in the following link: Looker Studio Overview

Google Cloud Vision

Advanced analysis of your images with pre-trained or custom models.

You can see more information in the following link: Vision AI: Image and visual AI tools

Google Geocoding

Allows the chatbot to convert addresses written in text to their corresponding Latitude/Longitude, and vice versa.

For more information, click here Chat-Tonic Manager - Login

Custom integration

It allows us to integrate with APIs provided by the client, such as information about and for the people who use the bot, quotes, payments, leads, etc.

If you have your own APIs that can improve the experience of those who use the bot, contact us so we can analyze this integration.

Hubspot

It allows the generation of leads as if they had completed the information in a web form, using the bot's AI tools.

When users interact with your chatbot and provide their contact information, it will automatically be transferred to your Hubspot account.

By integrating Hubspot and your chatbot, leads can be automatically referred to the ideal department, whether sales, after-sales or customer service.

In short, by linking the virtual assistant together with your CRM system, you can forget about copying and pasting information by hand.

You can see more information in the following link:

HubSpot | Software & Tools for your Business - Homepage

Microsoft Dynamics

It allows the generation of cases on the platform, for the management and control of queries generated from the bot.

You can see more information in the following link:

Business Applications | Microsoft Dynamics 365

Debmedia

It offers solutions to improve the customer experience: Online appointment system, digital signage, virtual service system, and satisfaction surveys.

Debmedia has an Online Appointment System/Shift System where your client requests an appointment online, and it is automatically scheduled in your shift system. In this way, the flow of customers arriving at your branches through online appointments is normalized, avoiding work peaks and improving the quality of service.

Learn more in the following links:
Haz más eficiente el viaje de tus clientes y tu proceso de atención
https://debmedia.com/citasonline/