/
Customer Service Module: features

Customer Service Module: features

Owned by Barbara Lavia
Last updated: Nov 19, 2023

Through the CS module you can:

  • See the queries that have been referred to the CS.

  • Answer user questions.

  • Centrally manage referrals from different channels (WhatsApp, FB Messenger, Telegram, Webchat)

  • Generate new users for operators.

  • Upload frequently asked answers to the Knowledge Base.

  • Establish or modify Customer Service hours of operation.

Related content