Metrics Operators

In this section, you can see statistics on the management of queries by each operator.

Open

In the example, we are looking at today's metrics.

The available values are 👇

• Status: Shows the operator's status at that moment (Connected, Disconnected or Paused)

• Operator: Shows the name of the operator

• Profile: Shows your profile (Operator, Coordinator, Administrator)

• Origin: Shows which sources of queries that person receives. You can receive all origins or some in particular.

• Queries taken: Number of queries taken by that operator in the selected time period.

• Closed Queries: Number of queries resolved by that operator in the selected time period.

• Average query duration: Average query duration expressed in minutes.

• Connected time: Amount of time that the operator was connected, expressed in minutes.

• Pause time: Number of minutes that the operator was paused.

• Number of responses - nps: Number of nps responses that the operator obtained.

• Average nps: Average NPS score

• Queries in progress: Queries that are being attended to by that operator at the time the report is being consulted.