CSAT Metrics

The Customer Satisfaction Score allows us to know, through a score, the degree of customer satisfaction with the experience.

In the examples we will see, all platforms and channels in the last 6 months are shown.

CSAT Score

The C-SAT score is calculated by dividing the different variables by the total number of answers.

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Then each group of variables is broken down into graphs for later analysis 👇

C-SAT TOPBOX

C-SAT TOPBOX

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The C-SAT TOPBOX score is calculated by dividing by Q5 over the total number of responses.