The "Unhandled messages": what are they?

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The “Unhandled messages” report is a very important tool to identify and analyze those expressions that the bot cannot understand for different reasons, including:

• The response has not yet been trained and must be done.

• User queries that were not identified and contemplated in advance.

• Terms that the bot really shouldn't understand.

• Emojis and special characters.

The “I don't understand” tells us how the user speaks, and it is important to analyze the occurrences or repetitions they have.