Roles: Differences between Admin and Basic

Within the Chat-Tonic manager, there are two types of user roles: Administrator and Basic. Among them, there are some differences regarding the permissions that each one has. 

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The basic user will be able to see the following features:

• Dashboard

• View conversations

• Access to customer support platform

• Reports

• Chat-Tonic Support

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The user with the administrator role will be able to see all the complete manager functionalities, with unrestricted access.

• Dashboard

• View and download conversations

• Access to customer support platform

• Artificial Intelligence Module

• HSM submission

• Reports

• Chat-Tonic Support

• Current and possible integrations

• Settings