Tasa de Derivación a operador
La tasa de derivación a operador se refiere al porcentaje de sesiones que terminan siendo derivadas a Customer Service.
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Motivos de derivación
Este gráfico muestra la cantidad acumulada de conversaciones transferidas a operador según el motivo de la derivación.
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Evolución motivos de derivación
Cantidad mensual de conversaciones transferidas a operador, clasificadas según el motivo que hayan tenido de derivación.
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Podes continuar leyendo sobre Resoluciones en la siguiente guía:
Resoluciones: Motivos y Evolución
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