Stats
Index
Operators
Path:
{{baseUrl}}/api/v1/{{codename}}/stats/operator?startDate=2021-11-01T03:00:00.000Z&endDate=2021-12-01T02:55:00.000Z
Method: GET
Header:
Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken
URL parameters:
Parameter | type | Description |
|---|---|---|
codename | String | Request the Chat-Tonic team. |
Query parameters:
Parameter | type | Description |
|---|---|---|
startDate | String | 2021-11-01T03:00:00.000Z |
endDate | String | 2021-12-01T02:55:00.000Z |
Response:
{
"status": true,
"operators": [{
"name": {
"givenName": "Chamo",
"familyName": "Sac2"
},
"origins": [
"5ed94dd1fdda89cee4cb61"
],
"profile": 500,
"_id": "5ed96d95aef725fdfb",
"displayName": "Chamo Sac2",
"onlineTime": 0,
"awayTime": 0,
"freeTime": 0,
"queriesResolved": 0,
"avgDurationResolved": 0,
"queriesAssigned": 0,
"sumDuration": 0,
"nps": 0,
"lastConnection": null,
"numberOfResponsesNps": 0,
"queryInProgress": 0,
"originsName": "Tengo otro tipo de consultas"
},
{
"name": {
"givenName": "Chamo",
"familyName": "Operator"
},
"origins": [],
"profile": 500,
"_id": "5f286ede4dbdcf209af",
"displayName": "Chamo Operator",
"status": "online",
"onlineTime": 480,
"awayTime": 0,
"freeTime": 0,
"queriesResolved": 0,
"avgDurationResolved": 0,
"queriesAssigned": 0,
"sumDuration": 0,
"nps": 0,
"lastConnection": null,
"numberOfResponsesNps": 0,
"queryInProgress": 0,
"originsName": "all"
}
],
"queryPending": 0
}
NPS
Path:
{{baseUrl}}/api/v1/{{codename}}/stats/nps/export?typeUser=all&startDate=2021-11-01T03:00:00.000Z&endDate=2021-12-01T02:55:00.000Z
Method: GET
Header:
Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken
URL parameters:
Parameter | type | Description |
|---|---|---|
codename | String | Request the Chat-Tonic team. |
Query parameters:
Parameter | type | Description |
|---|---|---|
startDate | String | Date string in UTC |
endDate | String | Date string in UTC |
typeUser | String | all, promoter, passive or detractor |
Response:
Sends an email to the attested user with the report attached
Dashboard
Path:
{{baseUrl}}/api/v1/{{codename}}/stats/bigquery?dateFormatGroup=%Y-%m-%d %H&queryName=dashboard&startDate={{startDate}}&endDate={{endDate}}
Method: GET
Header:
Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken
URL parameters:
Parameter | type | Description |
|---|---|---|
codename | String | Request the Chat-Tonic team. |
Query parameters:
Parameter | type | Description |
|---|---|---|
startDate | String | Date string in UTC |
endDate | String | Date string in UTC |
Response:
[{
"date": "0",
"totalUsers": 35756,
"newUsers": 1211,
"activeUsers": 1564,
"totalMessagesReceived": 436368,
"messagesReceived": 17099,
"totalMessagesSent": 576358,
"messagesSent": 22424,
"pending": 0,
"progress": 0,
"resolved": 0,
"failed": 0,
"userEfficiency": 0,
"attention": 0,
"resolution": 0,
"attentionAndResolution": 0,
"nps": 0,
"csat": 0
}]