Can I customize the logo in the webchat?
- Barbara Lavia
It is ideal that the WebChat logo reflects your brand so that your customers know that they are communicating with you.
In WebChat, the chatbot has two "statuses": minimized and expanded, and you can choose a different
image for each of them.
Regarding the font, you can share the image/s that you want us to apply to your chatbot on your Trello board. In the Personalization & Review list, find the WebChat Customization card and attach the files there.
Types of Bots
Minimized button
You can select a specific avatar image for when the bot is minimized on your website. The specifications of this image are:
Format: Square with margin to be cut in a circular format.
File type: .png, .jpg, or .pdf (ideally with a transparent background)
Minimum size: 200x200px
Expanded button
You can choose an avatar image for when the bot is deployed. The image specifications are:
Format: Square or rectangular.
File type: .png, .jpg, or .pdf (ideally with a transparent background)
Minimum size: 200x200px
