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Complexity

Order Detail

Estimated resolution time

Low

  • Text changes

  • Add an intent

  • Modify a simple flow

48 business hours from the time the team starts working on the modification.*

Mid

  • Creation of simple flows and leads

  • Lead changes

  • API already integrated

  • AI with easy training

Between 48 and 96 business hours from the time the team begins working on the modification.*

High

  • Creation of medium-complexity flows or with integration

  • Changes related to system functionality

  • New API calls

  • Insistencies/Integrations

  • AI with complex training

Between 1 and 2 weeks after the team starts working on the modification.*

*The team will inform the client when it starts working on the required modification.

  • The team will work on changes within the monthly support hours that each customer has defined in their commercial agreement.

  • In cases where the volume of modifications is such that it exceeds the support hours assigned to the client, the case must be reviewed with the sales team.

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