Within the Chat-Tonic manager, there are two types of user roles: Administrator and Basic. Among them, there are some differences regarding the permissions that each one has.
The basic user will be able to see the following features:
Dashboard
View conversations
Access to customer support platform
Reports
Chat-Tonic Support
The user with the administrator role will be able to see all the complete manager functionalities, with unrestricted access.
Dashboard
View and download conversations
Access to customer support platform
Artificial Intelligence Module
HSM submission
Reports
Chat-Tonic Support
Current and possible integrations
Settings