Modification SLA

Complexity	Order Detail	Estimated resolution time
Low	Text changes Add an intent Modify a simple flow	48 business hours from the time the team starts working on the modification.*
Mid	Creation of simple flows and leads Lead changes API already integrated AI with easy training	Between 48 and 96 business hours from the time the team begins working on the modification.*
High	Creation of medium-complexity flows or with integration Changes related to system functionality New API calls Insistencies/Integrations AI with complex training	Between 1 and 2 weeks after the team starts working on the modification.*

*The team will inform the client when it starts working on the required modification.

The team will work on changes within the monthly support hours that each customer has defined in their commercial agreement.
In cases where the volume of modifications is such that it exceeds the support hours assigned to the client, the case must be reviewed with the sales team.

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