Send an HSM

HSMs are messages based on a template previously enabled by WhatsApp, which allows companies to initiate an interaction with their customers proactively.

Important: The HSM has a cost*, and you can only send the recontact once per query.

*Since the cost depends on the WhatsApp provider used, we recommend checking with the Chat-Tonic team responsible for your project.

If you want to learn more about HSMs and their possible uses, check out our on this topic.

HSM: WhatsApp Templates

HSMs can be sent from the Manager or from Customer Service.

Chat-Tonic Knowledge Base

Send an HSM

Analytics

Below you can see guides for both options:

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