Title: | Customer Service Module | |
---|---|---|
Owner: | Barbara Lavia | |
Creator: | Barbara Lavia | Nov 06, 2023 |
Last Changed by: | Barbara Lavia | Nov 18, 2023 |
Tiny Link: (useful for email) | https://mobile-tonic.atlassian.net/wiki/x/1AaNhg | |
Export As: | Word · PDF |
Hierarchy
Children (10)
Customer Service: What is it, and what is it for?
How to take and answer questions
How to close an inquiry?
How to redirect an inquiry?
How to edit or delete a user
How to change customer service hours?
Customer Service Module: Knowledge base
Reasons for resolution
Send HSM from customer service
Roles: Admin, coordinator, operator
Customer Service: What is it, and what is it for?
How to take and answer questions
How to close an inquiry?
How to redirect an inquiry?
How to edit or delete a user
How to change customer service hours?
Customer Service Module: Knowledge base
Reasons for resolution
Send HSM from customer service
Roles: Admin, coordinator, operator
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