Reasons for Resolution
Reasons declared at the close of the query, accumulated over time.
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Evolution of the Reasons for Resolution
This graph shows, ordered by quantity, the resolution reasons assigned by the CS agent at the close of the query.
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| Info |
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The reasons for resolution can be defined according to the client's taste and needs. |
To learn how to create new reasons for resolution, see the guide:
Customer Service: What is it, and what is it for?
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