Los HSM son mensajes basados en una plantilla o template habilitado previamente por WhatsApp, que permite a las empresas iniciar una interacción con sus clientes de forma proactiva.
| Note |
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Importante: El HSM tiene costo*, y solo se permite enviar el recontacto una única vez por consulta. |
*Ya que el costo depende del proveedor de WhatsApp utilizado, recomendamos consultarlo con el equipo de Chat-Tonic responsable de tu proyecto.
Si quieres conocer más sobre los HSM y sus posibles usos, consulta nuestra HSM: Templates de WhatsApp sobre este tema.
Los HSM se pueden enviar desde el Manager o desde el Customer Service. A continuación podés ver guías para ambas opciones.HSMs are messages based on a template previously enabled by WhatsApp, which allows companies to initiate an interaction with their customers proactively.
| Note |
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Important: The HSM has a cost*, and you can only send the recontact once per query. |
*Since the cost depends on the WhatsApp provider used, we recommend checking with the Chat-Tonic team responsible for your project.
If you want to learn more about HSMs and their possible uses, check out our on this topic.
HSM: WhatsApp Templates
HSMs can be sent from the Manager or from Customer Service.
Below you can see guides for both options:
| Cfm card |
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| externalUrl | |
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| color | #FA5F4E |
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| filterSpace | false |
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| link | |
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| destination | confluencePage |
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| textColorPalette | Default |
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| title | Send an HSM fom the Manager |
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| body | |
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| textColor | #FFFFFF |
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| target | false |
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| layout | Simple |
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| selectedUrl | |
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| an.spaceKey | CKB |
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| id | 35f7dmc5qtm |
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| backgroundColorPalette | Default |
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| Cfm card |
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| externalUrl | |
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| color | #FA5F4E |
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| filterSpace | false |
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| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22517515122257389658/EnviarSend+un+HSM+desdefrom+el+Managercustomer+service |
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| destination | confluencePage |
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| textColorPalette | Default |
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| title | Enviar un HSM desde el ManagerSend an HSM from the Customer Service |
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| body | |
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| textColor | #FFFFFF |
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| target | false |
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| layout | Simple |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22517515122257389658/Enviar+unSend+HSM+desdefrom+elcustomer+Managerservice |
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| an.spaceKey | CKB |
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| id | pfpciynudvwabzwtcykfa |
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| backgroundColorPalette | Default |
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cfm-card
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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| #13384B | | filterSpace | false |
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| destination | confluencePage |
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| | textColorPalette | Default |
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| type | standard |
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| title | Go back to Main Menu |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390393 |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/ |
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| 2257390393 | | an.spaceKey | CKB |
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| id | k6ydid7wa2 |
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| alignment | left |
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| backgroundColorPalette | Default |
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| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title |
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...
| Previous |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390621/Create+or+edit+a+twine |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390621/Create+or+edit+a+twine |
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| an.spaceKey | CKB |
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| id | 07mwwqfogc7t |
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| alignment | left |
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| backgroundColorPalette | Default |
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| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Next |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390793/Report+a+bug |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages |
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| /2257390793/Report+a+bug | | an.spaceKey | CKB |
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| id |
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| dt7gg9gohml | | alignment | left |
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| backgroundColorPalette | Default |
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