Reasons for Resolution
Reasons declared at the close of the query, accumulated over time.
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Evolution of the Reasons for Resolution
This graph shows, ordered by quantity, the resolution reasons assigned by the CS agent at the close of the query.
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To learn how to create new reasons for resolution, see the guide:
Customer Service: What is it, and what is it for?
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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|
| Auibutton |
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| externalUrl | |
|---|
| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Go back to Menu |
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| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389986/Bot+Reports |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389986/Bot+Reports |
|---|
| an.spaceKey | CKB |
|---|
| id | e0lldno31wm |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
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|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Previous |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390105 |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390105 |
|---|
| an.spaceKey | CKB |
|---|
| id | qk99iam3bke |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Next |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390163/AI+efficiency |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390163/AI+efficiency |
|---|
| an.spaceKey | CKB |
|---|
| id | iw619heiuqg |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
|