HSMs are messages based on a template previously enabled by WhatsApp, which allows companies to initiate an interaction with their customers proactively.
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HSMs can be sent from the Manager or from Customer Service.
Below you can see guides for both options:
| Cfm card |
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| externalUrl | |
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| color | #FA5F4E |
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| filterSpace | false |
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| link | |
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| destination | confluencePage | link |
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| textColorPalette | Default |
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| title | Send an HSM fom the Manager |
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| body | |
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| textColor | #FFFFFF |
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| target | false |
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| layout | Simple |
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| selectedUrl | |
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| an.spaceKey | CKB |
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| id | 35f7dmc5qtm |
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| backgroundColorPalette | Default |
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|
| Cfm card |
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| externalUrl | |
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| color | #FA5F4E |
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| filterSpace | false | destination | confluencePage |
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| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389658/Send+HSM+from+customer+service |
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| destination | confluencePage |
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| textColorPalette | Default |
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| title | Send an HSM from the Customer Service |
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| body | |
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| textColor | #FFFFFF |
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| target | false |
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| layout | Simple |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389658/Send+HSM+from+customer+service |
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| an.spaceKey | CKB |
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| id | wabzwtcykfa |
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| backgroundColorPalette | Default |
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|
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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|
| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Go back to Main Menu |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390393 |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390393 |
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| an.spaceKey | CKB |
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| id | k6ydid7wa2 |
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| alignment | left |
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| backgroundColorPalette | Default |
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|
| Auibutton |
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| externalUrl | |
|---|
| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Previous |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390621/Create+or+edit+a+twine |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390621/Create+or+edit+a+twine |
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| an.spaceKey | CKB |
|---|
| id | 07mwwqfogc7t |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Next |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390793/Report+a+bug |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390793/Report+a+bug |
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| an.spaceKey | CKB |
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| id | dt7gg9gohml |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
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|
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