HSMs are messages based on a template previously enabled by WhatsApp, which allows companies to initiate an interaction with their customers proactively.
Important: The HSM has a cost*, and you can only send the recontact once per query.
*Since the cost depends on the WhatsApp provider used, we recommend checking with the Chat-Tonic team responsible for your project.
If you want to learn more about HSMs and their possible uses, check out our on this topic.
HSMs can be sent from the Manager or from Customer Service.
Below you can see guides for both options: