Where is user data stored?

When the chatbot asks users for data, they are saved in a Lead.

In general, the goal of this step is to obtain a series of data about the person and gives the possibility of
tracking something in the bot's browsing experience.

This data is usually captured when the user goes through a certain funnel.

These leads can be stored in:

✅ An API

✅ A CRM (Hubspot, Freshsales, etc.)

✅ Google Spreadsheets

✅Microsoft Sharepoint

We implemented the possibility of saving the data we obtain through the chatbot bot (leads) in a spreadsheet, allowing quick accessibility to it.

To find out more click on the following link Creating a spreadsheet to save leads

Chat-Tonic Knowledge Base

Where is user data stored?

Analytics

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