The buttons in WhatsApp are known as Interactive Messages and are currently available for GupShup and Infobip.
The use of buttons gives the user a simpler way to find and select what they are looking for from your business.
WhatsApp has two main types of interactive messages: List messages and Reply buttons
Important: There are some limitations to take into account when deciding whether to use buttons in your bot, it is best to consult with the Chat-Tonic team, so they can advise you.
More info below 👇
List messages are useful when we have to offer the user several options. For example, it could be applied to the bot's main menu.
Important: This type of solution only allows listing up to 10 options and the option texts cannot be more than 20 characters.
Reply buttons offer the possibility of displaying options in button format.
Important: This type of solution only allows buttons to be displayed if the options are no more than 3 and the button texts cannot be more than 20 characters.
