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The “I don't understand” Unhandled messages” report is a very important tool to identify and analyze those expressions that the bot cannot understand for different reasons, including:
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| Info |
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Analyzing the first and last occurrence gives us the traceability guideline on what experience the user is going through within the bot and finding opportunities for improvement. |
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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|
| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Go back to Main Menu |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257388881/Chat-Tonic+Manager |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257388881/Chat-Tonic+Manager |
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| an.spaceKey | CKB |
|---|
| id | ogxz9xwphma |
|---|
| alignment | left |
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| backgroundColorPalette | Default |
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|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
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| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Previous |
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| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389109 |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389109 |
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| an.spaceKey | CKB |
|---|
| id | jzqo85hvu2b |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
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| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Next |
|---|
| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389175/Roles%3A+Differences+between+Admin+and+Basic |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389175/Roles%3A+Differences+between+Admin+and+Basic |
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| an.spaceKey | CKB |
|---|
| id | j4s2a6lt9tr |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
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