Los HSM son mensajes basados en una plantilla o template habilitado previamente por WhatsApp, que permite a las empresas iniciar una interacción con sus clientes de forma proactiva.
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¡Que se basen en plantillas no quiere decir que sean estáticos e impersonales! Los HSM cuentan con la posibilidad de personalizarlos haciendo uso de los parámetros.
Los HSM solo funcionan dentro de la plataforma WhatsApp.
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Puedes continuar leyendo sobre los parámetros en el siguiente link:
¿Qué son los parámetros de un HSM?
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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|
| Auibutton |
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| externalUrl | |
|---|
| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Volver al menú |
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| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2239823908/HSM%3A+Templates+de+WhatsApp |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2239823908/HSM%3A+Templates+de+WhatsApp |
|---|
| an.spaceKey | CKB |
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| id | yo1ohcpzz8e |
|---|
| alignment | left |
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| backgroundColorPalette | Default |
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|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Atrás |
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| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2241265665 |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2241265665 |
|---|
| an.spaceKey | CKB |
|---|
| id | tubxidsb4m |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
|---|
| title | Siguiente |
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| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2254569561 |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2254569561 |
|---|
| an.spaceKey | CKB |
|---|
| id | lgq5ad3lbn |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
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