Este parámetro se relaciona con la derivación a operador.
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En general, mide de la cantidad total de sesiones, cuántas fueron derivadas a un operador y cuántas se resolvieron sin necesidad de derivación.
Sesiones: Cantidad de usuarios que iniciaron una conversación o le respondieron al chatbot.
Derivaciones a Operador: Cantidad de usuarios que iniciaron la conversación con el bot y fueron derivados a un operador humano.
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This parameter is related to the operator derivation.
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In general, it measures the total number of sessions, how many were derived to an operator, and how many were resolved without the need for a derivation.
Sessions: Number of users who started a conversation or replied to the chatbot.
Referrals to Operator: Number of users who initiated the conversation with the bot and were derived to a human operator.
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