El backend de Customer Service permite a operadores humanos tomar conversaciones que han sido derivadas desde el chatbot para su atención.
El backend permite a los operadores manejar centralizadamente las derivaciones de los distintos canales The Customer Service backend allows human operators to take conversations that have been derived from the chatbot for attention.
The backend allows operators to centrally manage referrals from the different channels (WhatsApp, FB Messenger, Telegram, Webchat) donde el chatbot está activowhere the chatbot is active.
| Note |
|---|
IMPORTANTEIMPORTANT: El backend de Customer Service se encuentra separado del manager del bot por ende tiene una URL de acceso distinto y sus propios usuarios y contraseñas. The Customer Service backend is separate from the bot manager and therefore has a different access URL and its own users and passwords. |
| Cfm card |
|---|
| externalUrl | |
|---|
| color | #FA5F4E |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2249130010/2257388822/Customer+Service+Module%3A+features |
|---|
| textColorPalette | Default |
|---|
| title | Funcionalidades del módulo de CSCustomer Service Module features |
|---|
| body | |
|---|
| textColor | #FFFFFF |
|---|
| target | false |
|---|
| layout | Simple |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22491300102257388822/Customer+Service+Module%3A+features |
|---|
| an.spaceKey | CKB |
|---|
| macroImageId | yewz7241x1l |
|---|
| id | n57i9yam2gtczn95jqrptt |
|---|
| backgroundColorPalette | Default |
|---|
|
| Cfm card |
|---|
| externalUrl | |
|---|
| color | #FA5F4E |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22494576672257388843 |
|---|
| textColorPalette | Default |
|---|
| title | Acceso Customer Service: Access & Login del Customer Service |
|---|
| body | |
|---|
| textColor | #FFFFFF |
|---|
| target | false |
|---|
| layout | Simple |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22494576672257388843 |
|---|
| an.spaceKey | CKB |
|---|
| macroImageId | 5iow519xri6 |
|---|
| id | nkqt7tcn68o2kzuu2m2elk |
|---|
| backgroundColorPalette | Default |
|---|
|
| Cfm card |
|---|
| externalUrl | |
|---|
| color | #FA5F4E |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22483108792257388718/AcercaAbout+delthe+Manager |
|---|
| textColorPalette | Default |
|---|
| title | Acerca del About the Manager |
|---|
| body | |
|---|
| textColor | #FFFFFF |
|---|
| target | false |
|---|
| layout | Simple |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22483108792257388718/AcercaAbout+delthe+Manager |
|---|
| an.spaceKey | CKB |
|---|
| macroImageId | avdza19qz1v |
|---|
| id | 2xytz1u48npyw86p3ds2r |
|---|
| backgroundColorPalette | Default |
|---|
|
...