El backend de Customer Service permite a operadores humanos tomar conversaciones que han sidosido derivadas desde el chatbot para su atención.
El backend permite a los operadores manejar centralizada-
mente centralizadamente las derivaciones de los distintos canales (WhatsApp, FB Messenger, Telegram, Webchat) donde donde el chatbot está activo.
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El backend de Customer Service se encuentra separado del |
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manager del bot por ende tiene una URL de acceso distinto y sus propios usuarios y contraseñas. |
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