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This section will be enabled if the bot has this feature. |
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In the examples we will see, all platforms and channels in the last 6 months are shown.
CSAT Score
The C-SAT score is calculated by dividing the different variables by the total number of answers.
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Then each group of variables is broken down into graphs for later analysis 👇
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C-SAT TOPBOX The C-SAT TOPBOX score is calculated by dividing by Q5 over the total number of responses. |
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C-SAT TOP2BOX The C-SAT TOP2BOX score is calculated by dividing Q4 + Q5 on the total number of answers. |
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C-SAT BOTTOMBOX The C-SAT BOTTOMBOX score is calculated by dividing Q1 + Q2 on the total number of answers. |
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| title | CSAT Answers in Quantity by Type |
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CSAT Answers in Quantity by Type Number of answers by score. |
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