| Note |
|---|
This section will be enabled if the bot has this feature. |
The Customer Satisfaction Score allows us to know, through a score, the degree of customer satisfaction with the experience.
...
| Tip |
|---|
It can be filtered by timeframe, platform and channel (bot or operators). |
In the examples we will see, all platforms and channels in the last 6 months are shown.
CSAT Score
The C-SAT score is calculated by dividing the different variables by the total number of answers.
...
Then each group of variables is broken down into graphs for later analysis 👇
| Expand | ||
|---|---|---|
| ||
C-SAT TOPBOX  The C-SAT TOPBOX score is calculated by dividing by Q5 over the total number of responses. |
| Expand | ||
|---|---|---|
| ||
C-SAT TOP2BOX  The C-SAT TOP2BOX score is calculated by dividing Q4 + Q5 on the total number of answers. |
| Expand | ||
|---|---|---|
| ||
C-SAT BOTTOMBOX  The C-SAT BOTTOMBOX score is calculated by dividing Q1 + Q2 on the total number of answers. |
| Expand | ||
|---|---|---|
| ||
CSAT Answers in Quantity by Type  Number of answers by score. |
...