This section shows all the values related to the bot's usage metrics.
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All metrics are interactive. That is, by passing the cursor over the graphs, we will see the values update in real time. |
Let's go over these metrics in detail 👇
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Active users per PlatformShows the total number of active users in the selected time period who have passed through the bot, depending on the platform. 
We can see that, for example, in January 2022, of 445 total users, 416 contacted the bot through WhatsApp and only 29 did so through the webchat present on the client's website. |
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New users per PlatformExpresses the total number of new users who have contacted the bot in the selected period of time. 
As we saw in the previous graph, in January 2022 there were 416 active users on WhatsApp. What this second graph shows us is that of those 416 total users, 406 were new users. That is, they contacted the bot via WhatsApp for the first time in January 2022. |
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Total users per platformIt reflects the total accumulated users that have passed through the bot in the selected period of time active on a certain platform. 
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Messages received vs. sentAmount of messages sent by the bot vs. those received. 
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