Los HSM son mensajes basados en una plantilla o template habilitado previamente por WhatsApp, que permite a las empresas iniciar una interacción con sus clientes de forma proactivaHSMs are messages based on a template previously enabled by WhatsApp, which allows companies to initiate an interaction with their customers proactively.
| Note |
|---|
ImportanteImportant: El HSM tiene costo*, y solo se permite enviar el recontacto una única vez por consulta. |
*Ya que el costo depende del proveedor de WhatsApp utilizado, recomendamos consultarlo con el equipo de Chat-Tonic responsable de tu proyecto.
...
The HSM has a cost*, and you can only send the recontact once per query. |
*Since the cost depends on the WhatsApp provider used, we recommend checking with the Chat-Tonic team responsible for your project.
If you want to learn more about HSMs and their possible uses, check out our on this topic.
EN_HSM: Templates de WhatsApp sobre este tema.
...
HSMs can be sent from the Manager or from Customer Service. Below you can see guides for both options.
| Cfm card | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
| Cfm card | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|