HSMs are messages based on a template previously enabled by WhatsApp, which allows companies to initiate an interaction with their customers proactively.
| Note |
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Important: The HSM has a cost*, and you can only send the recontact once per query. |
*Since the cost depends on the WhatsApp provider used, we recommend checking with the Chat-Tonic team responsible for your project.
If you want to learn more about HSMs and their possible uses, check out our on this topic.
EN_HSM: WhatsApp Templates de WhatsApp
HSMs can be sent from the Manager or from Customer Service.
Below you can see guides for both options
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| Cfm card |
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| externalUrl | |
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| color | #FA5F4E |
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| filterSpace | false |
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| destination | confluencePage |
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| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2251751512/Enviar+un+HSM+desde+el+Manager | |
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| textColorPalette | Default |
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| title | Send an HSM fom the Manager |
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| body | |
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| textColor | #FFFFFF |
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| target | false |
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| layout | Simple |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2251751512/Enviar+un+HSM+desde+el+Manager | |
|---|
| an.spaceKey | CKB |
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| id | sk5ip4l1o9f35f7dmc5qtm |
|---|
| backgroundColorPalette | Default |
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|
| Cfm card |
|---|
| externalUrl | |
|---|
| color | #FA5F4E |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| link | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22502768812257389658/Send+HSM+from+customer+service |
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| textColorPalette | Default |
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| title | Send an HSM from the Customer Service |
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| body | |
|---|
| textColor | #FFFFFF |
|---|
| target | false |
|---|
| layout | Simple |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/22502768812257389658/Send+HSM+from+customer+service |
|---|
| an.spaceKey | CKB |
|---|
| id | j2gll4923lowabzwtcykfa |
|---|
| backgroundColorPalette | Default |
|---|
|