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Operators
PathnamePath:
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{{baseUrl}}/api/v1/{{codename}}/stats/operator?startDate=2021-11-01T03:00:00.000Z&endDate=2021-12-01T02:55:00.000Z |
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Accept: 'application/json' Content-Type: 'application/json' Authorization: 'Bearer ' + accessToken |
Url paramsURL parameters:
Parameter | type | Description |
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codename | String | Request the Chat-Tonic team. |
Query paramsparameters:
Parameter | type | Description |
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startDate | String | 2021-11-01T03:00:00.000Z |
endDate | String | 2021-12-01T02:55:00.000Z |
Response:
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Code Block |
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{ "status": true, "operators": [{ "name": { "givenName": "Chamo", "familyName": "Sac2" }, "origins": [ "5ed94dd1fdda89cee4cb61" ], "profile": 500, "_id": "5ed96d95aef725fdfb", "displayName": "Chamo Sac2", "onlineTime": 0, "awayTime": 0, "freeTime": 0, "queriesResolved": 0, "avgDurationResolved": 0, "queriesAssigned": 0, "sumDuration": 0, "nps": 0, "lastConnection": null, "numberOfResponsesNps": 0, "queryInProgress": 0, "originsName": "Tengo otro tipo de consultas" }, { "name": { "givenName": "Chamo", "familyName": "Operator" }, "origins": [], "profile": 500, "_id": "5f286ede4dbdcf209af", "displayName": "Chamo Operator", "status": "online", "onlineTime": 480, "awayTime": 0, "freeTime": 0, "queriesResolved": 0, "avgDurationResolved": 0, "queriesAssigned": 0, "sumDuration": 0, "nps": 0, "lastConnection": null, "numberOfResponsesNps": 0, "queryInProgress": 0, "originsName": "all" } ], "queryPending": 0 } |
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NPS
PathnamePath:
Code Block |
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{{baseUrl}}/api/v1/{{codename}}/stats/nps/export?typeUser=all&startDate=2021-11-01T03:00:00.000Z&endDate=2021-12-01T02:55:00.000Z |
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Accept: 'application/json' Content-Type: 'application/json' Authorization: 'Bearer ' + accessToken |
Url paramsURL parameters:
Parameter | type | Description |
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codename | String | Request the Chat-Tonic team. |
Query paramsparameters:
Parameter | type | Description |
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startDate | String | Date string in UTC |
endDate | String | Date string in UTC |
typeUser | String | all, promoter, passive or detractor |
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Info |
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Sends an email to the attested user with the report attached |
Dashboard
Path:
Code Block |
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{{baseUrl}}/api/v1/{{codename}}/stats/bigquery?dateFormatGroup=%Y-%m-%d %H&queryName=dashboard&startDate={{startDate}}&endDate={{endDate}} |
Method: GET
Header:
Code Block |
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Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken |
URL parameters:
Parameter | type | Description |
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codename | String | Request the Chat-Tonic team. |
Query parameters:
Parameter | type | Description |
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startDate | String | Date string in UTC |
endDate | String | Date string in UTC |
Response:
Code Block |
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[{
"date": "0",
"totalUsers": 35756,
"newUsers": 1211,
"activeUsers": 1564,
"totalMessagesReceived": 436368,
"messagesReceived": 17099,
"totalMessagesSent": 576358,
"messagesSent": 22424,
"pending": 0,
"progress": 0,
"resolved": 0,
"failed": 0,
"userEfficiency": 0,
"attention": 0,
"resolution": 0,
"attentionAndResolution": 0,
"nps": 0,
"csat": 0
}] |