Software or application integration is the solution that is usually used to join two or more systems and establish communication between them.
In this way, information is passed from one place to another without the user noticing, in real-time.
This communication occurs from a set of rules based on definitions and protocols, which are known as API (Application Programming Interfaces).
APIs are not the visible part, but the internal circuits that only developers see and connect to make a tool work.
For a normal user, the only thing you will see from an API are the results.
The purpose of the integrations is to offer the user of our bot a unique and satisfactory experience.
An example of integration is, for example, the use of payment platforms (such as Mercadopago or Paypal) that give the possibility of making payment for a product or service from a platform that by itself could not offer this possibility.
Chat-Tonic has many integrations available to offer better service to both the customer and the user of the chatbot.
If the service you need is not available, do not hesitate to contact us, so we can analyze this integration!
We are going to divide these integrations into two groups 👇