In this section, you can see statistics on the management of queries by each operator.
This data can be filtered by time periods.
In the example, we are looking at today's metrics.
The available values are 👇
Status: Shows the operator's status at that moment (Connected, Disconnected or Paused)
Operator: Shows the name of the operator
Profile: Shows your profile (Operator, Coordinator, Administrator)
Origin: Shows which sources of queries that person receives. You can receive all origins or some in particular.
Queries taken: Number of queries taken by that operator in the selected time period.
Closed Queries: Number of queries resolved by that operator in the selected time period.
Average query duration: Average query duration expressed in minutes.
Connected time: Amount of time that operator was connected, expressed in minutes.
Pause time: Number of minutes that operator was paused.
Number of responses - nps: Number of nps responses that operator obtained.
Average nps: Average NPS score
Queries in progress: Queries that are being attended to by that operator at the time the report is being consulted.