Index

1 1. GET /query
2 2. POST /query
3 3. PUT /query/take
4 4. PUT /query/assign
5 5. PUT /query/resolve

1. GET /query

Method: GET

Pathname:

{{baseUrl}}/api/v1/{{codename}}/query?skip=0&limit=10
{{baseUrl}}/api/v1/{{codename}}/query?skip=0&limit=10&query={"status":"pending"}

Header:

Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken

Url params:

Parameter	type	Description

Parameter	type	Description
codename	String	Request the Chat-Tonic team.

Query params:

Parameter	type	Description

Parameter

type

Description

skip

String

Default 0.

limit

String

Default and max value 100.

query

Object

Optional value
{“status“:”pending”}

Valid status values: [pending, progress, resolved]

Sort params:

Parameter	type	Description

Parameter

type

Description

createdAt

Number

-1

1

Note: To obtain the messages of the queries look here. You can make an api call with the messageUser and the createdAt of the query message.

Response:

Returns queries

{
    "limit": 10,
    "skip": 0,
    "objects": [
        {
            "_id": "5d9f4f976bc65120a93a17b0",
            "app": "59cbf49fd6976e583b5df5d2",
            "messageUser": {
                ...
            },
            "message": {
                ...
            },
            "account": {
                "_id": "5820d77d24270e7142e2da34"
            },
            "origins": [],
            "status": "pending",
            "dates": {
                "pending": "2019-10-10T00:00:00.000Z"
            },
            "search": "lautaro piacquadio lpiacquadio@mobile-tonic.com +18",
            "createdAt": "2019-10-10T00:00:00.000Z",
            "updatedAt": "2019-10-10T00:00:00.000Z"
        }
    ]
}

2. POST /query

Method: POST

Pathname:

{{baseUrl}}/api/v1/{{codename}}/query

Header:

Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken

Url params:

Parameter	type	Description

Parameter	type	Description
codename	String	Request the Chat-Tonic team.

Request params:

Parameter	type	Description

Parameter	type	Description
messageUser	object	Required value, Chat-Tonic messageUser.
message	object	Required value, Chat-Tonic message.
account	object	Optional value, Chat-Tonic account.
origin	String	Optional value.
extra	object	Optional value.

Body:

{
  "messageUser": {
    "_id": "5d824ee4c43bfe2439e631cb",
    "firstName": "Lautaro",
    "lastName": "Piacquadio",
    "profilePictureURL": "/api/v1/lpiacquadio/telegram/5820d77d24270e7142e2da34/getfile/AgADAQAD4KcxG1ncDwebydyIVUAQ5M79CjAABAEAAwIAA2MAA6MiAQABFgQ",
    "platform": "telegram",
    "pausedBot": false,
    "blocked": false,
    "profile": {
        "email": "lpiacquadio@chat-tonic.com"
    }
  },
  "message": {
    "receivedAt": "2019-10-10T00:00:00.000Z",
    "type": "text",
    "text": "Hi",
    "category": "query"
  },
  "origin": "demo"
}

Response:

Create a new query, return the query

{
    "_id": "5da0a9afb5509127ce79ff67",
    "app": "59cbf49fd6976e583b5df5d2",
    "messageUser": {
        "pausedBot": false,
        "blocked": false,
        "_id": "5d824ee4c43bfe2439e631cb",
        "firstName": "Lautaro",
        "lastName": "Piacquadio",
        "profilePictureURL": "/api/v1/lpiacquadio/telegram/5820d77d24270e7142e2da34/getfile/AgADAQAD4KcxG1ncDwebydyIVUAQ5M79CjAABAEAAwIAA2MAA6MiAQABFgQ",
        "platform": "telegram",
        "profile": {
            "email": "lpiacquadio@chat-tonic.com"
        }
    },
    "message": {
        "receivedAt": "2019-10-10T00:00:00.000Z",
        "type": "text",
        "text": "Hi",
        "category": "query"
    },
    "origins": [],
    "status": "pending",
     "dates": {
        "pending": "2019-10-11T16:11:27.204Z"
    },
    "search": "lautaro piacquadio lpiacquadio@mobile-tonic.com  ",
    "createdAt": "2019-10-11T00:00:00.000Z",
    "updatedAt": "2019-10-11T00:00:00.000Z"
}

3. PUT /query/take

Method: PUT

Pathname:

{{baseUrl}}/api/v1/{{codename}}/query/take/:queryId

Header:

Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken

Url params:

Parameter	type	Description

Parameter	type	Description
codename	String	Request the Chat-Tonic team.
queryId	String	Query ID

Response:

Take the query and mark it as in progress for you.

{
    "ok": true,
    "query": "5da0a9afb5509127ce79ff67",
    "operator": {
        "_id": "59db8ee6127acf48c5c737b4",
        "displayName": "Me Operator",
        "name": {
            "familyName": "Operator",
            "givenName": "Me"
        }
    }
}

4. PUT /query/assign

Method: PUT

Pathname:

{{baseUrl}}/api/v1/{{codename}}/query/assign/:queryId/to/:userId

Header:

Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken

Url params:

Parameter	type	Description

Parameter	type	Description
codename	String	Request the Chat-Tonic team.
queryId	String	Query ID
userId	String	Operator ID

Response:

Assign the query to the operator and mark it as in progress.

{
    "ok": true,
    "query": "5da0a9afb5509127ce79ff67",
    "operator": {
        "_id": "59db8ee6127acf48c5c737b4",
        "displayName": "Other Operator",
        "name": {
            "familyName": "Operator",
            "givenName": "Other"
        }
    }
}

5. PUT /query/resolve

Method: PUT

Pathname:

{{baseUrl}}/api/v1/{{codename}}/query/resolve/:queryId

Header:

Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken

Url params:

Parameter	type	Description

Parameter	type	Description
codename	String	Request the Chat-Tonic team.
queryId	String	Query ID

Response:

Mark the query as resolved.

{
    "ok": true,
    "query": "5da0a9afb5509127ce79ff67"
}

Chat-Tonic

Queries

Analytics

Index

1. GET /query

2. POST /query

3. PUT /query/take

4. PUT /query/assign

5. PUT /query/resolve

Related content