Custom forms in CS
- Barbara Lavia
With Chat-Tonic you can customize the information that is collected from chatbot users.
On occasions, due to the type of service provided, it is important to ask chatbot users for some useful
information to offer better attention to their management or request.
There are times when the processes are resolved in Customer Service to offer personalized attention,
and we need to record some additional useful data, edit it, or even complete it with internal codes of the
service offered.
At Chat-Tonic, we have a tool within Customer Service that will serve as a form that will accompany you
throughout the entire query.
These data can be requested:
🤖 Automatically by the chatbot
🧑🏻💻 By a customer service representative.
🤖 In the first case, when the agent takes the query, all this information that has already been collected by
the bot can be consulted in a form within the Customer Service platform.
🧑🏻💻 When the data is collected by a customer service representative during the conversation with the user,
it can be saved within the platform in a special form.
Even this information can be manually edited or completed with additional data if necessary.
If you want to read more about the subject, click hereCustom information