Artificial intelligence module in the manager

Training

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We must learn some basic aspects to train our bot: Intentions, Entities and Expressions

•   Intents: This is what the AI understands as the "intention" of what the user wants to say. For example, if the user says "I would like to buy tickets" the user's intention is to buy tickets.

•   Entities: Entities are everything that the AI detects from the sentence. They can be words, phrases, or the very meaning of the sentence (the intention). That is, the intents themselves are entities, but in this case, we separate them because the intent fulfills the objective of giving general meaning to the sentence, and the entities that of being more specific.

•   Expressions: An analyzed sentence becomes an expression of what it contributes to an intent. These can be re-trained or removed if necessary.

From the Manager, you can train in batch (several expressions at the same time) from the Import tab, from where we can upload a file with a lot of similar sentences to train them. Or train them one by one in the Train tab.

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Connect

Every message the user sends is analyzed by the AI and returns the detected entities. Now, once we have the entities, we must connect them to a specific response.

To connect the entities with a response, we create the Conditions tab. In this section, you can define that if X entities are found in the message, a specific response is derived.

Answer

Once we have the connection defined, we must take into account how we want to respond to the user.

For this, we can refer to an answer that has been determined for this condition.