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| Table of Contents | ||
|---|---|---|
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1.
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Operators
Pathname:
| Code Block |
|---|
{{baseUrl}}/api/v1/{{codename}}/stats/operator?startDate=2021-11-01T03:00:00.000Z&endDate=2021-12-01T02:55:00.000Z |
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Parameter | type | Description | |
|---|---|---|---|
startDate | String | 2021-11-01T03:00:00.000Z | |
endDate | String | 2021-12-01T02:55:00.000Z | 2021-12-01T02:55:00.000Z |
Response:
| Info |
|---|
Returns operator stats |
| Code Block |
|---|
{
"status": true,
"operators": [{
"name": {
"givenName": "Chamo",
"familyName": "Sac2"
},
"origins": [
"5ed94dd1fdda89cee4cb61"
],
"profile": 500,
"_id": "5ed96d95aef725fdfb",
"displayName": "Chamo Sac2",
"onlineTime": 0,
"awayTime": 0,
"freeTime": 0,
"queriesResolved": 0,
"avgDurationResolved": 0,
"queriesAssigned": 0,
"sumDuration": 0,
"nps": 0,
"lastConnection": null,
"numberOfResponsesNps": 0,
"queryInProgress": 0,
"originsName": "Tengo otro tipo de consultas"
},
{
"name": {
"givenName": "Chamo",
"familyName": "Operator"
},
"origins": [],
"profile": 500,
"_id": "5f286ede4dbdcf209af",
"displayName": "Chamo Operator",
"status": "online",
"onlineTime": 480,
"awayTime": 0,
"freeTime": 0,
"queriesResolved": 0,
"avgDurationResolved": 0,
"queriesAssigned": 0,
"sumDuration": 0,
"nps": 0,
"lastConnection": null,
"numberOfResponsesNps": 0,
"queryInProgress": 0,
"originsName": "all"
}
],
"queryPending": 0
} |
2. NPS
Pathname:
| Code Block |
|---|
{{baseUrl}}/api/v1/{{codename}}/stats/nps/export?typeUser=all&startDate=2021-11-01T03:00:00.000Z&endDate=2021-12-01T02:55:00.000Z |
Method: GET
Header:
| Code Block |
|---|
Accept: 'application/json'
Content-Type: 'application/json'
Authorization: 'Bearer ' + accessToken |
Url params:
Parameter | type | Description |
|---|---|---|
codename | String | Request the Chat-Tonic team. |
Query params:
Parameter | type | Description |
|---|---|---|
startDate | String | Date string in UTC |
endDate | String | Date string in UTC |
typeUser | String | all, promoter, passive or detractor |
Response:
| Info |
|---|
Sends an email to the attested user with the report attached |