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This is an architecture diagram, considering Chat-Tonic as a PaaS whose connection to the outside world is solely through APIs. This representation abstracts within Chat-Tonic the concepts of handling conversations, messages, leads, stats and referral to human, among others.

We have created our own chat-bot platform from the ground up. We have built and have control of the platform from end-to-end. Our main core is an API that is able to handle all the incoming traffic of the different chat platforms, to then be interpreted by the Chat Bot Engine and come up with the answers to the final users. We also provide a separate API to handle all our Web Chat-Tonic platform, as well as our Customer Service (live agent) platform.

All these are implemented using the latest frameworks from:

• Node.js

• MongoDB

• RedisDB

• React

Security (see complete report in a separate page)

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