In this guide, you can see how to send an HSM from Customer Service.
If you want to learn more about HSMs and their possibilities, be sure to read our guide
👉 HSM: WhatsApp Templates
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This guide is a practical step-by-step guide on how to send HSM.
Enter the Chat-Tonic Customer Service module
Display the menu on the left of the screen and select the WhatsApp HSM option
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On the screen that appears, fill out the fields with the required information 👇
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| Tip |
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Once the user answers this message, the conversation can be answered like any other Customer Service query. |
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Go back to Main Menu |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389268/Customer+Service+Module |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389268/Customer+Service+Module |
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| an.spaceKey | CKB |
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| id | 9vm71yav9cc |
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| alignment | left |
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| backgroundColorPalette | Default |
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| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Previous |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389615/Reasons+for+resolution |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389615/Reasons+for+resolution |
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| an.spaceKey | CKB |
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| id | rbroxf6wct |
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| alignment | left |
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| backgroundColorPalette | Default |
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|
| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Next |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389715/Roles%3A+Admin%2C+coordinator%2C+operator |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389715/Roles%3A+Admin%2C+coordinator%2C+operator |
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| an.spaceKey | CKB |
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| id | 3seueky6517 |
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| alignment | left |
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| backgroundColorPalette | Default |
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