In this section, you can see statistics on the management of queries by each operator.
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This data can be filtered by time periods. |
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In the example, we are looking at today's metrics.
The available values are 👇
Status: Shows the operator's status at that moment (Connected, Disconnected or Paused)
Operator: Shows the name of the operator
Profile: Shows your profile (Operator, Coordinator, Administrator)
Origin: Shows which sources of queries that person receives. You can receive all origins or some in particular.
Queries taken: Number of queries taken by that operator in the selected time period.
Closed Queries: Number of queries resolved by that operator in the selected time period.
Average query duration: Average query duration expressed in minutes.
Connected time: Amount of time that the operator was connected, expressed in minutes.
Pause time: Number of minutes that the operator was paused.
Number of responses - nps: Number of nps responses that the operator obtained.
Average nps: Average NPS score
Queries in progress: Queries that are being attended to by that operator at the time the report is being consulted.
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| Auibuttongroup |
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| an.spaceKey | CKB |
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| id | pkngiksc1vi |
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| title | |
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| alignment | center |
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| direction | horizontal |
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| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Go back to Menu |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389986/Bot+Reports |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389986/Bot+Reports |
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| an.spaceKey | CKB |
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| id | e0lldno31wm |
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| alignment | left |
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| backgroundColorPalette | Default |
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| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Previous |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390254/CSAT+Metrics |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390254/CSAT+Metrics |
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| an.spaceKey | CKB |
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| id | i3t8fmr01g |
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| alignment | left |
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| backgroundColorPalette | Default |
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|
| Auibutton |
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| externalUrl | |
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| color | #13384B |
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| filterSpace | false |
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| destination | confluencePage |
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| textColorPalette | Default |
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| type | standard |
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| title | Next |
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| textColor | #05C6E0 |
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| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390323 |
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| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390323 |
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| an.spaceKey | CKB |
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| id | y77omrws81i |
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| alignment | left |
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| backgroundColorPalette | Default |
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