Es posible establecer los horarios de atención de los operadores, modificarlos e incluir horarios de excepción tales como feriadosIt is possible to establish the operators' opening hours, modify them, and include exception hours such as holidays.
| Note |
|---|
Importante: Los horarios de atención determinan en qué horarios el bot derivará consultas o enviará el mensaje de que los operadores se encuentran fuera de servicio. Por este motivo la correcta configuración resulta de especial cuidado. |
Dentro del panel de horarios de atención es posible tildar y destildar días hábiles, modificar horario de inicio y finalización de atención e incluir excepciones únicas o recurrentes.
Para saber más hace clic 👉 Agregar una excepción
...
Important: The opening hours determine when the bot will derive queries or send the message that the operators are out of service. For this reason, correct configuration requires special care. |
Within the opening hours panel it is possible to check and uncheck business days, modify opening and closing times, and include single or recurring exceptions.
To know more click 👉 Add an exception
...
| Auibuttongroup |
|---|
| an.spaceKey | CKB |
|---|
| id | pkngiksc1vi |
|---|
| title | |
|---|
| alignment | center |
|---|
| direction | horizontal |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Go back to Main Menu |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389268/Customer+Service+Module |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389268/Customer+Service+Module |
|---|
| an.spaceKey | CKB |
|---|
| id | 9vm71yav9cc |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Previous |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389434/How+to+edit+or+delete+a+user |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389434/How+to+edit+or+delete+a+user |
|---|
| an.spaceKey | CKB |
|---|
| id | afmlo48jr |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Next |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389509/Add+an+exception |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389509/Add+an+exception |
|---|
| an.spaceKey | CKB |
|---|
| id | tt0pz2q6h3l |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
|