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This is an architecture diagram, considering Chat-Tonic as a PaaS whose connection to the outside world is solely through APIs. This representation abstracts within Chat-Tonic the concepts of handling conversations, messages, leads, stats and referral to human, among others.

Security (see complete report in a separate page)

Help and support

Our support is through Trello, where both the developer assigned to the project and the project coordinator are alerted to any changes that may occur there. In this way we are alerted if there is a ticket to attend. Additionally, you can use the internal ticket reporting tool from our Dashboard where those generated tickets feed Trello itself, as well as the progress status of them.

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