This option displays the NPS score, which measures how likely the user is to recommend the bot experience.
...
In the examples that we will see, all the platforms and channels in the last 6 months are shown.
The NPS is calculated by subtracting the percentage of “detractors” from the percentage of “promoters” for each month.
...
| Tip |
|---|
It is also possible to filter by platform (WhatsApp, Webchat) and channel (Bot, Operators) and the numbers will vary in relation to the filters. |
...
Expresses the number of Promoters, Detractors, and Passives, in percentage.
Promoters: Answers of 9 to 10 points.
Passives: Answers of 7 to 8 points.
Detractors: Answers of 6 points or fewer.
...
Number of users by type: Promoters, Detractors, and Passives.
Promoters: Answers of 9 to 10 points.
Passives: Answers of 7 to 8 points.
Detractors: Answers of 6 points or fewer.
...
| Auibuttongroup |
|---|
| an.spaceKey | CKB |
|---|
| id | pkngiksc1vi |
|---|
| title | |
|---|
| alignment | center |
|---|
| direction | horizontal |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Go back to Menu |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389986/Bot+Reports |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257389986/Bot+Reports |
|---|
| an.spaceKey | CKB |
|---|
| id | e0lldno31wm |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Previous |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390163/AI+efficiency |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390163/AI+efficiency |
|---|
| an.spaceKey | CKB |
|---|
| id | nzllzl4kfts |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
| Auibutton |
|---|
| externalUrl | |
|---|
| color | #13384B |
|---|
| filterSpace | false |
|---|
| destination | confluencePage |
|---|
| textColorPalette | Default |
|---|
| type | standard |
|---|
| title | Next |
|---|
| textColor | #05C6E0 |
|---|
| url | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390254/CSAT+Metrics |
|---|
| selectedUrl | https://mobile-tonic.atlassian.net/wiki/spaces/CKB/pages/2257390254/CSAT+Metrics |
|---|
| an.spaceKey | CKB |
|---|
| id | fgb974inn4i |
|---|
| alignment | left |
|---|
| backgroundColorPalette | Default |
|---|
|
|