This option displays the NPS score, which measures how likely the user is to recommend the bot experience.
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It can be filtered by timeframe, platform and channel (bot or operators). |
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In the examples that we will see, all the platforms and channels in the last 6 months are shown.
NPS Score
The NPS is calculated by subtracting the percentage of “detractors” from the percentage of “promoters” for each month.
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It is also possible to filter by platform (WhatsApp, Webchat) and channel (Bot, Operators) and the numbers will vary in relation to the filters. |
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NPS responses in % by type
Expresses the number of Promoters, Detractors, and Passives, in percentage.
Promoters: Answers of 9 to 10 points.
Passives: Answers of 7 to 8 points.
Detractors: Answers of 6 points or lessfewer.
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NPS responses in quantity by type
Number of users by type: Promoters, Detractors, and Passives.
Promoters: Answers of 9 to 10 points.
Passives: Answers of 7 to 8 points.
Detractors: Answers of 6 points or lessfewer.
