Exceptions are days, dates, or times where when for some reason there will be no service when there normally would be.
First of all, we must differentiate between recurring exceptions and non-recurring exceptions
| Expand | ||
|---|---|---|
| ||
Recurring exceptionsRecurring exceptions are days or time slots in which there is no derivation to Customer Service.
Within Configuration, Opening Hours, you must click the "Exceptions" button. We will see two tabs, "non-recurring exceptions" and "recurring exceptions". We will select the second one. Once inside that tab, you must set the days and times of the exception and the message that you want the bot to send to the user who requests a derivation in that time slot. |
| Expand | ||
|---|---|---|
| ||
Non-recurring exceptionsNon-recurring exceptions refer to specific days or times when there will be no derivation to customer service when normally there would be.
Within Configuration, Opening Hours, you must click the "Exceptions" button. We will see two tabs, "non-recurring exceptions" and "recurring exceptions". We will select the first one. Once inside that tab, you must set from and until which day and time the exception covers, that is, at what time there will be NO operators available and the message that we want the bot to send to the user who requests a referral in that time slot.
|