Si al ingresar tu usuario y contraseña no puedes loguearte a la plataforma, repasa los siguientes puntos para ver si estás olvidando algún paso 👇
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If when you enter your username and password you cannot log in to the platform, review the following points to see if you are forgetting any steps 👇
If you are trying to log in to Manager, make sure you go to: https://chat-tonic.com/manager/loginn
Si está intentando iniciar sesión en el módulo de Servicio al Cliente, asegúrese de estar accediendo aIf you are trying to log in to the Customer Service module, please make sure you are accessing: https://customerservice.cloud.chat-tonic.com/manager/login Recuerde que el Manager y el Servicio de Atención al Cliente tienen diferentes nombres de usuario y contraseñas. Cuando se crearon sus usuarios, debería haber recibido dos correos electrónicos con las credenciales para cada uno
Remember that Manager and Customer Service have different usernames and passwords. When your users were created, you should have received two emails with the credentials for each one.
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In case the reason is not listed below, you can contact the Chat-Tonic team so we can help you. |